Technical Support > Frequently Asked Questions
Artsite
Q -
Can we add ArtSite to our school Internet site to share with our community?
A - No, the ArtSite licensing agreement does not permit this use. Many of the pre-loaded art works and descriptions are copyrighted by museums and/or artists. Museums and artists can limit the display of images via the Internet. However, copyright law does permit you to download an unlimited number of images for educational
use within your classroom, school, or district. (read more)
Q -
Are there any controls on the museum links that would filter inappropriate material for k-8 children?
A - The included museum links open to each museum website. Because the text on the pages usually does not reflect the images (for example, a nude figure ), a filtering feature wouldn't work. The good news is that you can easily delete any of the museum links and add your own. You can also change the links so that they open up to a specific page within the museum website. ArtSite cannot override any web pages which are already blocked by your school or district.
Q -
The page images are not refreshing when I use Internet Explorer on my
Mac.
A - From
the 'Explorer' menu, choose 'Preferences...'. Under 'Web Browser',
choose 'Advanced'. Under 'Cache', choose 'Always'.
Q -
Can I work on my ArtSite Museum from home?
A - All of your writing is saved within the database and the images are saved in the database. You can move the database and media folder from one computer to another.
Q - Is
there a way that I can display richer colors on my Mac screen?
A - From
the Dock, choose the Preferences Icon. Under 'Hardware', choose 'Display'.
Click the "Color" tab and choose "sRGB Profile".
Q - I
have the Windows version of ArtSite Classroom and just got a couple of
additional computers in my classroom. When I tried to access the program
from the new student computers I wasn't able to see the images.
A - The
earliest version of ArtSite Classroom for Windows could not recognize the
images on some small networks. Please contact us for a free upgrade.
Q - I
have ArtSite Classroom installed on a Windows workgroup including 12 computers.
Sometimes the students will see the following error:
"
A
script on this page is causing Internet Explorer to run slowly. If it continues
to
run,
your
computer
may
become
unresponsive.
Do
you want
to abort the script?" What should I do?
A - Click
"No" and you probably won't see the message again. ArtSite Classroom
for Windows is designed for a small workgroup. Each of the student computers
go to the host computer to find the images. If you have a slower network
the
student
computers keep trying to access the images over and over. Your web
browser interprets this as a script error. If you are trying to run ArtSite
Classroom on a larger classroom network, we recommend you upgrade to the
Network version
of ArtSite and install IIS on the host computer.
Q -
I created a new ArtSite collection name. When I go to MyMuseum and choose
my new collection I see a message that no record exists. How do I fill
my new Collection with Museum pages?
A - Next
to "No Record Exists" is an "Add" link. The "Add" link
directs you to a where you can assemble a Museum page and place
it in your new collection. After you have created your first
page, you can choose the collection from the drop down list and
add, delete, and/or change pages.
ArtWebsite
Q -
How much Disk space does each ArtWebsite use on our computer or server?
A - ArtWebsite
uses about 4MB of Hard Drive space. More space will
be required as you add images to the programs.
If images are reduced in size to about 450 pixels and saved
for the web (72 dpi), about 15 images will equal 1 MB of
Hard Drive space.
Q -
What actions have you taken to insure the security of our website after ArtWebsite is installed?
A - If a student tries to enter the teachers pages by entering a page address, they will be re-directed to the home page of the site. ArtWebsite
has also been independently tested to insure that it is free of any SQL vulnerabilities. That means someone cannot enter your website through the ArtWebsite web pages.
Q -
I know that ArtWebsite is installed on a Windows server. Can I log in
from my Mac at home to build my school gallery site?
A - Yes,
you can log in from any computer with an internet connection to build
and update your website.
Q -
Can I re-design the layout of ArtWebsite with my own custom coding?
A - While we have included many custom design features, the ArtWebsite license does not allow you to change the program. However we can integrate your header and left border for a small additional fee. Learn about our custom web services.
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